Terms and Conditions of Sale


Unichem Papakura Healthcare Pharmacy is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product you have purchased online, please call us on 092985303 Monday-Friday between 9:00am and 5:00pm. Please leave a message if we are not able to answer your call and we will call you back.

We can accept returns provided the purchase was made within the last 14 days.  Please choose carefully, we do not refund if you change your mind.  If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. To help us provide a better products, product information and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to return the product to us and we will discuss sending a replacement products, or providing an online credit or refunding the purchase price to your credit card.

Due to Hygiene reasons underwear and items of a personal nature cannot be exchanged or returned, unless the product is faulty.

If you wish to cancel an online order placed in error please call us as soon as possible (same day or next business day) so we can cancel your order 092985303.